Just Click for More Information

  • Complaints & Feedback

    Should you have a complaint about any aspect of this practice, please discuss this with your doctor. If a serious complaint needs to be taken elsewhere, contact the Health Care Complaints Unit on 1800 043 159 Any feedback can be placed in the suggestions box at reception.

  • Medical Fees

    Consultations are bulk billed if you have a current Medicare Card. Please bring your Medicare card for each consultation. If we do not have all your details, you may be charged a fee. If you are not registered with Medicare, cash payments will be required. See reception for current fees.

  • Office Hours & Appointments

    All of our doctors work by appointment, so it is necessary to make an appointment in advance. Standard appointment times are 10-15 minutes. Longer appointments are available on request. If you have an urgent medical problem please tell the reception staff immediately. 

    Monday - Friday: 8am – 6pm. 
    Saturday: 8.00am – 11.30am – no appointments. 
    Sunday & Public Holidays: Closed. 
    Out of Office Visits: Home Visits are provided for sound medical reasons to established local patients of this practice. There may be fees associated with home visits. 
    After Hours Service: Sydney Medical Service provide emergency after hours home visits for our regular patients, and generally bulk bill our patients. Tel: 8724 6300 to make a booking and to confirm fees.

  • Our Practice

    Our practice is an amalgamation of two long-standing practices which have been in the Malabar area for many years. We aim to provide high quality, holistic family general practice care for our local community.

  • Prescriptions & Results

    You will generally need to make an appointment with your doctor for all prescriptions and test results. Reception staff are not permitted to give results to you.

  • Privacy

    This practice is committed to maintaining the confidentiality of your personal health information. Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure this information is only available to authorised members of staff. Our full privacy policy will be available on our website. This is a copy of our privacy policy.

  • Quality Control

    All our clinical staff are committed to ongoing medical education and meet the requirements of their professional accreditation bodies. The practice facility is accredited by AGPAL (www.agpal.com.au), which is a general practice accreditation organisation, to ensure that practice complies with the highest standards of general practice. We undergo a three yearly accreditation cycle.

  • Recall Systems

    Our Practice is committed to preventative care. Your doctor may seek your permission to be included in our recall system.

  • Telephone Access

    The doctors are happy to take your necessary calls. However messages are generally taken if the doctor is busy with a patient. If your call is an emergency, then please indicate the nature of emergency to the reception staff and the call will be put through.

  • Urgent Cases

    Please notify the reception staff immediately if you feel you are very unwell and need immediate attention: for example if you have chest pain or shortness of breath. They will liaise with the doctor or nurse to get you suitable help.